Shipping policy
Shipping Policy
At Esme Beauty, every order is packed and handled with care.
We work with trusted fulfilment partners and international couriers to ensure your order reaches you safely and as quickly as possible.
Our goal is to make the delivery process simple and transparent, so you know what to expect from the moment your order is placed until it arrives at your door.
Processing Time
All orders are processed within 1–2 business days after payment has been confirmed.
During particularly busy periods, including product launches, holidays and promotional events, processing may take slightly longer.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times & Delivery
Esme Beauty ships worldwide.
Estimated delivery times vary depending on your location:
| Location | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 6–10 business days | 5–8 business days |
| United Kingdom | 6–10 business days | 5–8 business days |
| Canada | 6–10 business days | 5–8 business days |
| Australia | 6–10 business days | 5–8 business days |
| New Zealand | 6–10 business days | 5–8 business days |
| European Union | 6–10 business days | 5–8 business days |
| Netherlands | 6–10 business days | 5–8 business days |
| Belgium | 6–10 business days | 5–8 business days |
| France | 6–10 business days | 5–8 business days |
| Austria | 6–10 business days | 5–8 business days |
| Luxembourg | 6–10 business days | 5–8 business days |
| Rest of the World | 8–12 business days | Not currently available |
Please note that delivery estimates begin once your order has been dispatched and do not include processing time.
Customs, Duties & Taxes
We want ordering from Esme Beauty to be as straightforward as possible.
All applicable customs fees, import duties and taxes are covered by us, so you shouldn't receive any unexpected charges when your order arrives.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact our customer support team within 30 days of the shipment date.
We will work with the courier to investigate the shipment.
If your package is confirmed as lost in transit, we will arrange either a replacement shipment or refund, as appropriate.
Incorrect or Incomplete Addresses
Please make sure your shipping information is complete and correct before placing your order.
Esme Beauty cannot be held responsible for packages that are lost, returned or undeliverable because an incorrect or incomplete address was provided at checkout.
If you notice an error after ordering, please contact our customer support team as soon as possible.
If your order has not yet been dispatched, we will do our best to update the shipping information before it leaves our fulfilment centre.
Order Cancellations
We understand that sometimes plans change.
Cancellation requests can be made within 2 hours of placing your order.
After this period, your order may already have entered the fulfilment process and we may no longer be able to cancel or modify it.
Please contact our customer support team as soon as possible if you need to make a change.